Privacy Policy
Last updated: 25 October 2026
This policy explains what personal information Color Cocoon collects when you visit colorcocoon.com or place an order, why we collect it, who we share it with, and the choices you have.
Color Cocoon is a trading brand of Built With Purpose Ventures FZ-LLC, a company registered in the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates. In this policy, "we", "us" and "our" refer to that company. If you have any question about this policy or about your information, email hello@colorcocoon.com.
1. INFORMATION WE COLLECT
When you place an order we collect your name, your email address, your delivery address and phone number, the items you ordered and the amount paid.
We do not receive or store your full card number. Payment details are entered directly with our payment providers, Stripe and PayPal, and are never visible to us. If you pay with PayPal, PayPal also shares your delivery address with us so we can send your order.
When you contact us or subscribe to updates we collect your email address and anything you choose to write in a message to us.
Automatically when you browse, we collect the pages you visit and how long you spend on them, your approximate location based on your IP address (usually to city level only), your device type, browser and screen size, and where you arrived from, such as a search engine or a social media link.
2. WHY WE USE IT?
To process your order, take payment and arrange delivery. To send you order confirmations, delivery updates and, where you have left a basket behind, a reminder email. To answer your questions when you contact us. To understand how people use the site so we can improve it. To measure whether our advertising works, where you have consented to that. To meet our legal and accounting obligations.
We do not sell your personal information to anyone.
3. WHO WE SHARE IT WITH?
Wix hosts the website and runs the online store, including order records and customer accounts.
Our fulfilment partner and the supplier who dispatches your blanket receive your name, delivery address and phone number so the parcel can reach you. Your order is shipped to you directly by that supplier.
Stripe processes card, Apple Pay and Google Pay payments. PayPal processes payments made with a PayPal account or through PayPal checkout.
Microsoft (Clarity) and TWIPLA (Wix Session Recordings) provide anonymised analytics and session playback so we can see where the site is confusing or broken.
Usercentrics manages the cookie consent banner and records your consent choices.
Some of these providers are located outside the United Arab Emirates, including in the European Union and the United States. Where your information is transferred abroad, we rely on the provider's own contractual safeguards for that transfer. We may also disclose information where we are legally required to do so.
4. COOKIES AND TRACKING
A cookie is a small file a website stores on your device. We use them to keep your basket working, to remember your preferences, and to understand how the site is used.
When you first arrive, a consent banner lets you accept all cookies, reject non-essential ones, or choose individually. Essential cookies that make the shop function cannot be switched off. You can change your choice at any time through the privacy settings link on the site.
Session recordings capture how a visitor moves through the site. They are used to find problems, not to identify individuals, and sensitive fields such as payment details are excluded from them.
5. HOW LONG WE KEEP IT?
Order records: Seven years, to meet accounting and tax requirements. Email correspondence: two years from your last message. Marketing contacts: until you unsubscribe. Analytics and session recordings: in line with the provider's retention period, typically up to thirteen months.
6. YOUR RIGHTS
You can ask us, free of charge, to tell you what personal information we hold about you, to correct anything that is wrong, to delete your information where we are not required to keep it, to stop sending you marketing emails, to give you a copy of your information in a portable format, or to object to or restrict how we use your information. Every marketing email also has an unsubscribe link.
Email hello@colorcocoon.com and we will respond within 30 days.
If you are in the European Union or the United Kingdom, these rights come from the General Data Protection Regulation, and you also have the right to complain to your national data protection authority. If you are in the United Arab Emirates, your rights come from Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
7. SECURITY
The site runs over an encrypted connection. Payments are handled by certified payment providers, and we never see your full card details. No system is completely secure, but we take reasonable steps to protect the information we hold.
8. CHILDREN
Our products are often bought for children, but the shop is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, email us and we will delete it.
9. CHANGES TO THIS POLICY
If we change this policy we will update the date at the top of this page. Where the change is significant, we will say so on the site.
10. CONTACT
Built With Purpose Ventures FZ-LLC
Ras Al Khaimah Economic Zone, Ras Al Khaimah, United Arab Emirates